Kaiser Permanente thrive » conflict-resolution http://thrivewithkp.org Wed, 28 Jul 2010 13:00:29 +0000 http://wordpress.org/?v=abc en hourly 1 Six steps to help you cut down on conflict http://thrivewithkp.org/mind-body-spirit/six-steps-to-help-you-cut-down-on-conflict/ http://thrivewithkp.org/mind-body-spirit/six-steps-to-help-you-cut-down-on-conflict/#comments Wed, 22 Jul 2009 16:03:22 +0000 admin10kavesian http://thrivewithkp.org/?p=131

If you’re not careful, poor communication can turn minor arguments into full-blown — and unhealthy — clashes. We’ve identified simple but powerful communication techniques you can use to help prevent normal disagreements from escalating into anything worse:

Express your viewpoints directly without accusing and confronting the other person. Don’t just [...]]]> Six steps to help you cut down on conflictIf you’re not careful, poor communication can turn minor arguments into full-blown — and unhealthy — clashes. We’ve identified simple but powerful communication techniques you can use to help prevent normal disagreements from escalating into anything worse:

  • Express your viewpoints directly without accusing and confronting the other person.
  • Don’t just look at what’s being discussed, but also at what is going on between you and the other person.
  • Ask for time to consider the other person’s viewpoint before you respond.
  • Summarize the other person’s concerns to be sure you understand.
  • Try arguing the other person’s position as thoroughly and thoughtfully as possible.
  • Seek a workable compromise.
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